Service Design Lead, Futurice

Maria Lumiaho

Maria Lumiaho is a designer driven by a sense of wonder and curiosity for a brighter future together. She has a true passion for the creation of meaningful and impactful services that enhance, deeply touch or simply delight people’s lives. Her areas of expertise include Digital Strategy, Service Design, Experience Design & Interaction Design. Currently, Maria is a Service Design Lead at Futurice. Previously she has been working for Philips and been a Co-Instructor of the ME310 Global Innovation Program at Aalto University, Finland & Visiting Fellow at Swinburne University, Australia. She gained a wide range of experience from various domains including travel industry, automotive, education, energy and emerging technologies. She has envisioned and transformed digital services for a wide variety of clients including Airbus, BMW, Volkswagen, Finnair, Helsinki Airport, Germanwings, and Nespresso.

Session Schedule
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1:30 PM
PM Half-Day Workshop
The Meaning of Technology in Services and Hybrid Services
Jane Vita, Service Design Lead, Ixonos
Maria Lumiaho, Service Design Lead, Futurice