Conversation Is More Than Interface

February 6, 2017 1:00 PM - 1:45 PM

An interface is technology that connects participants (human or machine). Conversation is a series of exchanges through which we understand each other, and that builds an evolving relationship (living together). Since we need conversation in order to collaborate on intentions and actions, the quality and history of those exchanges matter (a lot). For example, we may manage to build trust and to live well together (if we do).

Through a deeper understanding of what conversation is and how it works, we can start from the human side (rather than the tech side) and we can design for better conversations. We want this understanding to improve whatever we design, from regulating our lives to meeting global challenges, whether through better tech or better organizations (or both). Since the process of design is itself a conversation, understanding more about conversation, as well as its critical role in design, can improve design itself.

FIT – Haft Auditorium
227 W 27th Street, New York, NY 10001