FAQs

Main-conference tickets are sold out, but I still want to come. What can I do?

We’re sorry you weren’t able to purchase a ticket! The main conference is completely full, and we’re not able to add any new tickets. But here are some options:

  1. Buy a ticket from someone who cannot use theirs. Watch Twitter for the hashtags #ixd17 and #tickets.
  2. Join a workshop. Workshop tickets are still available.
  3. Join the Interaction Design Education Summit. Summit tickets are still available.

I have a ticket, but I can’t come. What should I do?

Please consider offering/selling your ticket to a colleague or online. Tickets are not refundable, but they are transferrable. Consider advertising your ticket by posting an announcement to Twitter using hashtags #ixd17 and #tickets, and include @ixdconf. We will help you sell your ticket by promoting your tweet. Once you’ve received payment for the ticket, please email interaction17@ixda.org with the person’s name, email, job title, company and food preferences and we will re-issue the ticket to the new party.


What is included with conference registration?

Registration to Interaction includes access to all conference sessions, Monday–Wednesday, February 6–8, 2017, including breakfast and lunch on all days. Registration also includes access to the opening and closing parties on February 6 and 8, including the Interaction Awards on February 8. Separate registration is required for the Interaction Design Education Summit, workshops, and fieldtrips. (You may also purchase tickets for those events individually, without registering for the main conference.) Register for all Interaction events here.


What kind of accessibility support is available at the conference?

  • Wheelchair Accessibility: All main conference venues and the evening parties are in locations that are wheelchair accessible. Some of the peripheral events may or may not be accessible. If you would like more information, assistance with transportation or access for these or other events, please contact us at interaction17@ixda.org
  • Accommodations for the Hearing Impaired: The IxDA will provide specific accommodations for hearing impairment as needed. Because accommodations for hearing impairment can take many forms, we ask you to reach out to us with your particular needs and we will do our best to accommodate.

Will I have access to a nursing room during the conference?

The Metropolitan Pavilion will have a room reserved for nursing moms. We do not have access to a refrigerator on-site. Email interaction17@ixda.org to arrange access.


Does Interaction 17 have a code of conduct?

We strive for a great conference experience for every attendee, and as a part of our community gathering your role in this is important too. The IxDA has created a Code of Conduct that applies to all of our in-person events as well as our online forums, and outlines some expectations for participation in our community. We encourage you to give it a read. Additionally, we’d like to open lines of communication to our conference volunteers to address any concerns you have during the conference. If you observe a code of conduct violation or have a complaint, please email elaine.matthias@gmail.com.


Where is the conference being held?

Interaction Week events will be held in Manhattan’s Chelsea Neighborhood in New York City. Find maps, address, and directions here.


Where can I find the conference schedule?

Right here.


Where can I find information about workshops and field trips?

Workshops and field trips are offered on Sunday, February 5. Consult the schedule for February 5 for the complete listing.


Where can I find information about the Interaction Awards?

http://awards.ixda.org/


Where can I find information about the Education Summit?

http://edusummit.ixda.org/


Where can I find information about the Student Design Challenge?

http://sdc.ixda.org/


What social events are planned around the conference?

  • The Opening Reception will be held at TAO Downtown from 7pm to 10pm on Monday evening, February 6.
  • The Closing Reception and Interaction Awards ceremony will be held at Gotham Hall from 7pm to midnight on Wednesday evening, February 8.
  • Coroflot Connects takes place at the W Hotel Union Square from 6pm to 8pm on Tuesday evening, February 7.
  • We encourage you to organize impromptu gatherings via Twitter and Slack.

The Redbury is the official conference hotel of Interaction 17. Use discount code 170203INTE for our preferred rate. Availability is limited and on a first-come, first-serve basis. Don’t wait!

The Redbury
29 East 29th Street
New York, NY 10016
book hotel see map


Where can I find information about visiting New York City?

NYCGO is a city run website with great tourist information. We also recommend checking out The New Yorker’s Goings on About Town, Time Out New York, and Hyperakt’s On the Grid Guide. There is also a #questions-for-locals channel in Slack.


What airport should I fly into?

LaGuardia Airport (LGA), John F. Kennedy Airport (JFK) and Newark Airport (EWR) all serve the New York City area. Each airport offers taxi service and connects to public transportation systems.


How do I get from the airport to Manhattan

Want to share a taxi or ride the subway with a fellow attendee? Use the Slack Channel #ridesharing to connect with others who are arriving and departing around the same time as you.

Getting from LaGuardia Airport to Manhattan

  • Via Public Transportation: The M60-SBS provides regular bus service from LaGuardia to 125th Street. The 125th Street and Lexington Avenue stop provides a transfer to the 4,5,6 train for subway service to the east side of Manhattan. The 125th Street and 8th Avenue stop provides a transfer to the A, B, C, D trains, which provide service to the West side of Manhattan. Bus service is $2.75 per ride. Tickets can be purchased using MTA kiosks at the airport. Look for the bus depots at each terminal, directly outside of the baggage claim area.
  • Via Taxi: Taxi service to midtown Manhattan is about 30-45 minutes and costs about $45 (incl. tip, tax and tolls). There are taxi stands at each terminal. Taxis will accept payment via cash or credit card.
  • Via Uber and Uber Pool: Uber and Uber Pool provide airport service. Follow the pick up instructions provided by Uber to determine the correct pick-up location.

Getting from JFK to Manhattan

  • Via Taxi: Taxi service to manhattan is about 30-6-minutes and costs about $75 (incl. tip, tax and tolls). There are taxi stands at each terminal. Taxis will accept payment via cash or credit card.
  • Via Public Transportation: The AirTrain JFK connects the airport with the subway and Long Island Rail Road. Take the AirTrain to the A subway stop at the Howard Beach/JFK Airport station or the E, J or Z subway stop at the Sutphin Blvd./Archer Ave./JFK Airport station; 60 to 75 minutes to Midtown Manhattan. The total cost for the AirTrain + Subway is $8.75 (or $7.75 if you do not need to purchase a $1.00 Metrocard).

Getting from Newark to Manhattan

  • Via Taxi: Taxi service to midtown Manhattan is about 60 minutes and costs about $100 (incl. tip, tax and tolls). There are taxi stands at each terminal. Taxis will accept payment via cash or credit card
  • Via Public Transportation
    • By Train: The AirTrain offers connecting service to NJ Transit and Amtrak trains which will bring you into Manhattan for $11.55 one way. Tickets can be purchased from Kiosks at Newark or at the NJ Transit station. Take the AirTrain to NJ Transit’s Newark Liberty Int’l Station. The North Jersey Coast Line provide transportation to New York Penn Station. Consult the schedule to determine the schedule of connecting trains. Service is available from 5 a.m. until 2 a.m.
    • By bus: The Newark Airport Express is a private shuttle service that runs from Newark Terminals A, B and C to Port Authority Bus Station and Bryant Park in Midtown Manhattan. The cost is $16 one way and tickets can be purchased in advance.

When can I pick up my conference badge?

If you are registered for a workshop

You can pick up your conference badge at your workshop location.

If you are not registered for a workshop

  • On Sunday, February 5, badges will be available for pick up at the Metropolitan Pavilion from 12-6pm. Badges will also be available for pick up in the lobby of the Redbury Hotel from 7-10pm on Sunday, Feb. 5.
  • On the morning of the conference, badges will be available for pick up beginning at 7:30am. All attendees are required to have their badge to enter the conference venues. We encourage attendees to pick up their badge prior to Monday morning.

I need a visa invitation letter. How do I request one?

In order to request a visa invitation letter, you must first purchase a ticket. We will refund this ticket if you are not able to attend the conference. Forward the ticket confirmation email to interaction17@ixda.org with the required visa invitation letter details and we will issue the letter.


I need an invoice to purchase a ticket. How do I get one?

Email interaction17@ixda.org with the required invoice information and we will send you an invoice. Once we have received payment, we will issue a code for registering attendees via Eventbrite.


Where can I find information about becoming a volunteer?

We have a limited number of volunteer slots available. Please complete our inquiry form and someone will be in touch if we have an opening. Due to the number of volunteer inquiries, we are not able to respond unless we are able to offer you a volunteer slot.


How can I stay up to date on the latest information about Interaction 17?

To find out the latest announcements and info pre and during the conference, you can follow one (or all) of the following channels:

Connect with others by using and following our official conference hashtag #ixd17


Won’t it be cold in New York City in February?

Yes, it will be cold, but that never stops New York from putting it’s best face forward. Pack appropriately with layers, a warm jacket, hat, scarf, gloves and warm socks/shoes. If the weather report includes snow or rain, we highly recommend wearing rubber golashes to keep your feet dry. All conference venues include a coat check.


How can I give feedback on Interaction 17?

We love feedback! Got a complaint or concern? You can always email us at interaction17@ixda.org or use the #feedback Slack Channel. Also, keep an eye out for our post-conference survey, which will be sent by email after the conference concludes.